Terms & Conditions

Welcome to 9Crave.

These Terms & Conditions apply to your access to, browsing of, and use of the 9Crave website, as well as purchases of adult dolls, intimate products, custom products, doll outfits, accessories, and related items through our website.

By using this website or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions and our other applicable website policies.

If you do not agree to these Terms, please do not use this website or purchase our products.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or limited under applicable law.

1. Age Restriction

9Crave is intended for adults only.

You must be at least 18 years old, or the legal age of majority in your location, whichever is higher, to access this website, create an account, place an order, or purchase any product.

By accessing this website or placing an order, you confirm that:

  • You are of legal adult age in your location;
  • You may legally view and purchase adult products;
  • You will not display, resell, or provide products purchased from this website to minors;
  • Your use of this website and products will not violate the laws or regulations of your location.

If we believe an order may involve a minor, illegal use, or violation of these Terms, 9Crave reserves the right to refuse, cancel, or restrict the order.

2. Adult Product Notice

Products sold by 9Crave may include adult dolls, custom dolls, intimate apparel, adult accessories, and related items.

These products are intended only for lawful, private, personal use by adults.

Customers are responsible for confirming that:

  • The product can be legally purchased, imported, possessed, and used in their location;
  • The product will not be used for any illegal, exploitative, harassing, violent, or improper purpose;
  • The product will not be used to violate the rights, dignity, or privacy of others;
  • The product will not be resold or provided to minors or anyone who is not legally eligible to purchase it.

9Crave is not responsible for consequences caused by a customer’s violation of local laws, customs regulations, import restrictions, or other applicable rules.

3. Website Information and Product Display

We work to ensure that product images, descriptions, prices, dimensions, weights, colors, materials, warehouse locations, and feature information on the website are as accurate as possible.

However, customers understand and agree that:

  • Product images may differ slightly from the actual product because of lighting, screen settings, camera angles, or production batches;
  • TPE, silicone, and handmade products may have reasonable handmade marks, minor color differences, mold lines, texture variations, or production tolerances;
  • Product dimensions and weights may vary within a reasonable range;
  • Inventory, prices, promotions, and product information may change;
  • Certain images, videos, or display content are used to help customers understand product appearance and do not constitute an absolute guarantee.

If product information contains an obvious error, such as a pricing error, inventory error, specification error, or technical error, 9Crave reserves the right to contact the customer to modify, cancel, or reconfirm the order before final acceptance or shipment.

4. Accounts and Customer Information

Customers should provide true, accurate, complete, and up-to-date information when creating an account, placing an order, or submitting a form.

Customers are responsible for protecting their account login details and for all activity under their account.

If a customer discovers unauthorized account use or incorrect order information, they should contact us as soon as possible.

Delays, failed delivery, lost packages, customs issues, inability to contact the customer, or additional costs caused by incorrect, incomplete, or outdated customer information may be the customer’s responsibility.

5. Order Acceptance and Refusal

After a customer places an order, the system may automatically send an order confirmation email. This email only confirms that we have received the order request. It does not mean that the order has been finally accepted or guaranteed for shipment.

9Crave reserves the right to refuse or cancel an order in reasonable circumstances, including but not limited to:

  • The product is out of stock or unavailable;
  • There is an obvious price, inventory, product information, or system error;
  • Payment fails or presents a risk;
  • Customer information cannot be verified;
  • The shipping address cannot be served;
  • The order may involve fraud, chargeback risk, promotion abuse, or abnormal activity;
  • The customer violates these Terms or other website policies;
  • The product may not be legally deliverable to the customer’s location.

If an order is cancelled, 9Crave will provide the applicable refund handling based on the actual payment status.

6. Prices, Discounts, and Promotions

Prices displayed on the website may vary depending on the product, warehouse, promotion, coupon, custom option, payment method, or other factors.

Unless otherwise stated, prices are based on the currency displayed on the website.

9Crave may change product prices, promotions, discount rules, and gift policies at any time. Orders that have already been confirmed and entered into processing are usually handled based on the effective price at the time of purchase.

Coupons, discounts, gifts, and promotions may be subject to conditions, including:

  • Eligible products;
  • Minimum order value;
  • Payment method restrictions;
  • Validity period;
  • Whether they can be combined with other offers;
  • Whether they apply to custom products, outfits, accessories, or in-stock products.

If a customer abuses promotions, repeatedly uses system loopholes, intentionally splits orders, or obtains discounts improperly, 9Crave reserves the right to cancel the discount or order.

7. Payment Methods

Available payment methods are displayed during checkout.

Payment methods may include PayPal, card payments, cryptocurrency payments, or other third-party payment services shown on the checkout page.

Customers should complete payment only through the official 9Crave checkout page.

9Crave will never ask customers to send the following by email, WhatsApp, or chat:

  • Complete card numbers;
  • PayPal login information;
  • Account passwords;
  • Cryptocurrency private keys;
  • Wallet seed phrases;
  • Other highly sensitive payment credentials.

If a customer pays through an unofficial method, sends payment to the wrong account, uses the wrong wallet address, or transfers funds through the wrong blockchain network, the payment may not be recoverable.

8. Cryptocurrency Payments

If a customer chooses cryptocurrency payment, the customer must carefully check the cryptocurrency, blockchain network, payment address, payment amount, and payment time limit displayed on the payment page.

Customers understand and agree that:

  • Cryptocurrency transactions usually cannot be reversed;
  • Funds sent to the wrong address, wrong network, or unsupported cryptocurrency may be permanently lost;
  • Blockchain network congestion may extend confirmation time;
  • An order will only be marked as paid after the payment provider or blockchain confirms the payment;
  • Cryptocurrency refunds are usually calculated based on the actual US dollar value of the refundable part of the order, rather than the original quantity of cryptocurrency sent.

Customers should not send a second payment unless instructed by our support team or payment provider.

If a payment issue occurs, please contact us promptly and provide your order number and transaction ID.

9. Custom Orders

Custom products include, but are not limited to, adult dolls, heads, bodies, skin tones, hairstyles, eye colors, makeup, touch upgrades, skeleton upgrades, electronic functions, special accessories, or other personalized options made, combined, modified, or configured according to the customer’s selections or requests.

Customers should carefully review all custom options before placing an order.

Once a custom order has entered production, it generally cannot be cancelled, returned, or exchanged because of:

  • Change of mind;
  • Incorrect option selection by the customer;
  • Change in personal preference;
  • Subjective expectations differing from the actual product;
  • The customer feeling that the size, weight, appearance, or feel is different from what they imagined.

If a custom product has a confirmed manufacturing defect, major configuration error, incorrect item, serious shipping damage, or is materially inconsistent with the confirmed order, 9Crave will provide an appropriate resolution under the applicable policies.

10. Production Time and Processing Time

In-stock products usually enter stock preparation, packing, and shipping after payment has been confirmed.

Custom products require additional production time. Custom orders usually require 10–20 business days for production before shipment.

More complex custom options, additional quality inspections, public holidays, supply delays, or circumstances outside our control may extend production time to approximately 25 business days.

Production time does not include delivery time after shipment.

If a significant delay is expected, we will try to contact the customer and explain the situation.

11. Shipping, Free Shipping, and Duties Included

9Crave provides free shipping and prepaid duties for supported destinations.

The price shown during checkout usually includes:

  • Shipping costs;
  • Customs duties;
  • Import taxes.

Under normal circumstances, customers should not be required to pay additional shipping charges, customs duties, or import taxes when receiving the package.

However, customers may be responsible for additional costs caused by:

  • Incorrect or incomplete address information;
  • Customer-requested address changes;
  • Refusal of delivery;
  • Repeated unsuccessful delivery attempts;
  • Failure to collect the package;
  • Special requirements imposed by local law, customs, or carriers;
  • The customer’s location being outside our normal supported delivery area.

9Crave will try to provide discreet packaging, but shipping carriers, customs authorities, or delivery processes may still handle package information according to their own procedures.

12. Separate Shipments

A single order may be shipped in multiple packages.

Adult dolls, outfits, cryptocurrency-payment gifts, accessories, or other products may be shipped from different warehouses and may arrive at different times.

Receiving one package does not mean the entire order has been fully completed.

Complimentary doll outfits are usually shipped separately from the main doll and may arrive before or after the main product.

13. Order Tracking

After an order has been shipped, tracking information will be sent to the email address used during checkout or displayed in the customer account, order details page, or order tracking page.

Tracking information may take several business days to update.

If tracking has not updated for an extended period, the package shows an issue, the package may be lost, or the customer cannot access tracking information, please contact us with your order number.

14. Returns, Exchanges, Refunds, and After-Sales Support

Because adult dolls and related intimate products are hygienic in nature, large in size, heavy in weight, highly customizable, and expensive to transport, 9Crave applies a strict return and refund policy.

Adult dolls, torsos, intimate apparel, custom products, and other intimate products are generally not eligible for return or exchange for personal reasons.

Personal reasons include, but are not limited to:

  • Change of mind;
  • Disliking the appearance, body shape, weight, or feel;
  • Selecting the wrong product or configuration;
  • The product being heavier or harder to move than expected;
  • The actual product not fully matching personal imagination or subjective expectations.

If a product has a confirmed manufacturing defect, incorrect item, major configuration error, shipping damage, or material inconsistency with the order, 9Crave will provide an appropriate solution based on the actual situation, which may include repair guidance, replacement parts, component replacement, partial refund, remaking, or another reasonable resolution.

Before requesting a return, refund, or after-sales support, the customer should contact us first and provide the order number, issue description, photos, or video evidence.

Please do not return any product without approval.

15. Customer Responsibilities

When using this website and purchasing products, customers are responsible for:

  • Confirming that they are of legal adult age;
  • Confirming that the product can be legally purchased, imported, and used in their location;
  • Providing accurate and complete order and shipping information;
  • Carefully checking the product, size, weight, material, warehouse, and custom options before ordering;
  • Using, cleaning, storing, and maintaining the product according to care instructions;
  • Not using the product for any illegal, improper, or harmful purpose;
  • Not abusing payment, return, refund, chargeback, or discount systems;
  • Not sending unnecessary highly sensitive information to 9Crave.

9Crave is not responsible for problems caused by customer error, misuse, improper storage, improper cleaning, unauthorized repair, illegal use, or violation of these Terms.

16. Product Care and Use

Adult dolls and related products must be used and cared for properly.

Customers should avoid:

  • Excessive pulling, bending, or improper posing;
  • Contact with sharp objects;
  • Using cleaners that are not suitable for TPE or silicone;
  • Leaving dark clothing in long-term contact with the doll surface;
  • Exposing the product to excessive heat, humidity, or direct sunlight;
  • Disassembling, modifying, or repairing electronic parts without authorization;
  • Using heating, sound, or other functions contrary to instructions.

Problems caused by incorrect use, incorrect care, staining, wear, tearing, punctures, odor, improper cleaning, or customer modification are usually not considered manufacturing defects.

17. Reviews, Photos, and User-Submitted Content

If a customer submits a review, photo review, comment, feedback, or other content on the website, the customer confirms that they have the right to submit such content and authorizes 9Crave to reasonably use it on the website, in marketing materials, or for customer service purposes.

Customer-submitted content must not include:

  • Illegal, harassing, discriminatory, hateful, or offensive content;
  • Images, text, or third-party content used without authorization;
  • Another person’s private information;
  • Explicit, unlawful, or publicly inappropriate content;
  • False, misleading, or malicious content;
  • Spam or advertising content.

9Crave reserves the right to review, edit, reject, hide, or remove user content that violates these Terms or is unsuitable for display.

Please do not include full addresses, phone numbers, private email addresses, order numbers, or other sensitive information in public reviews.

18. Intellectual Property

The brand name, trademarks, logo, website design, text, images, videos, icons, graphics, layout, product displays, and other content on this website are owned by or licensed to 9Crave or the relevant rights holders, unless otherwise stated.

Without prior written permission, customers may not:

  • Copy, reproduce, modify, distribute, or sell website content;
  • Use the 9Crave brand, logo, or materials for misleading promotion;
  • Copy the website structure, content, or data for competition, scraping, imitation, or commercial use;
  • Remove or modify any copyright, trademark, or rights notice.

Customers may normally browse and use this website for personal shopping, order inquiries, and customer service purposes.

19. Prohibited Conduct

When using this website, customers must not:

  • Violate any applicable law or regulation;
  • Impersonate another person or provide false information;
  • Attempt unauthorized access to the website, servers, accounts, or systems;
  • Interfere with the normal operation of the website;
  • Upload viruses, malicious code, or spam;
  • Scrape, copy, or bulk collect website data;
  • Abuse coupons, refunds, chargebacks, or payment systems;
  • Engage in fraud, money laundering, illegal transactions, or other high-risk activities;
  • Violate the legal rights of 9Crave, customers, or third parties.

If a customer violates these Terms, 9Crave may restrict access, cancel orders, refuse service, close accounts, or take other reasonable measures.

20. Third-Party Services and Links

This website may contain third-party services or links, such as:

  • PayPal;
  • Card payment providers;
  • Cryptocurrency payment gateways;
  • WhatsApp;
  • Shipping tracking pages;
  • Social media platforms;
  • External tools or plugins.

These third-party services are controlled by their respective operators and are subject to their own terms and privacy policies.

9Crave is not responsible for the content, security, availability, or processing practices of third-party websites, services, payment platforms, shipping platforms, or external tools.

Customers should review the relevant terms and privacy policies before using third-party services.

21. Privacy

9Crave handles customer personal information according to our Privacy Policy.

Because this website involves adult products, we try to handle customer orders and inquiries discreetly, carefully, and confidentially.

However, to complete payment, production, shipping, customs clearance, after-sales service, and compliance requirements, we may need to share necessary information with payment providers, warehouses, manufacturers, shipping carriers, technical service providers, or legal and compliance-related parties.

22. Disclaimer

To the maximum extent permitted by applicable law, this website and the products are provided on an “as is” and “as available” basis.

9Crave does not guarantee that:

  • The website will always be uninterrupted, delayed-free, or error-free;
  • All product information will be absolutely error-free;
  • All images will be exactly identical to the actual product;
  • All products can be legally purchased or imported in every country or region;
  • Third-party payment, shipping, communication, or technical services will not experience issues;
  • The customer’s subjective expectations about a product will always be satisfied.

This disclaimer does not limit any consumer rights that cannot legally be excluded and does not exclude 9Crave’s obligations for confirmed product defects, incorrect items, or legal responsibilities.

23. Limitation of Liability

To the maximum extent permitted by applicable law, 9Crave is not responsible for:

  • Losses caused by customer ordering mistakes, incorrect configuration selection, or incorrect address information;
  • Losses caused by the laws, customs rules, or import restrictions of the customer’s location;
  • Problems caused by improper use, cleaning, storage, repair, or modification by the customer;
  • Delays or issues caused by third-party payment, shipping, customs, communication, or platform services;
  • Indirect losses, loss of profit, loss of goodwill, loss of opportunity, or other non-direct losses;
  • Consequences caused by the customer’s violation of these Terms or related policies.

If 9Crave is legally required to be responsible for a particular order, that responsibility will generally not exceed the amount actually paid by the customer for the relevant product, to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including fraud, intentional misconduct, gross negligence, or mandatory consumer rights.

24. Force Majeure

If events outside 9Crave’s reasonable control delay or prevent order processing, production, payment, shipping, or service performance, 9Crave is not responsible for unreasonable liability caused by such delay or failure.

Force majeure events may include:

  • Natural disasters;
  • War, conflict, terrorism, or civil unrest;
  • Epidemics, public health events, or government restrictions;
  • Customs, port, airport, or logistics delays;
  • Factory shutdowns, supply chain disruption, or material shortages;
  • Power, internet, payment system, or third-party service failures;
  • Changes in law, policy, regulation, or import/export restrictions;
  • Other events outside reasonable control.

When such events occur, we will try to take reasonable steps to notify customers and continue fulfilling orders.

25. Relationship With Other Policies

These Terms & Conditions apply together with other policies on the website, including but not limited to:

If a particular order, product, or service has more specific page information or policy terms, that specific information may apply together with these Terms.

If there is any inconsistency between different pages, we will interpret them based on the specific situation, applicable law, and the page information that was reasonably clear to the customer.

26. Changes to These Terms

9Crave may update these Terms from time to time to reflect changes in website functions, products, business processes, payment methods, shipping arrangements, legal requirements, or other circumstances.

The updated Terms will be posted on this page with a new “Last updated” date.

By continuing to use the website or placing an order after the Terms have been updated, customers accept the updated Terms.

For orders already placed, the Terms and policies in effect at the time of purchase will usually apply, unless applicable law requires otherwise or both parties clearly agree otherwise.

27. Governing Interpretation and Dispute Handling

These Terms shall be interpreted and applied without excluding any mandatory consumer rights that cannot legally be excluded in the customer’s location.

If a dispute occurs, the customer should first contact 9Crave by email or WhatsApp and provide the order number, issue description, and relevant evidence.

We will try to resolve issues through friendly communication.

If a dispute cannot be resolved through communication, the specific handling method may depend on the laws of the customer’s location, payment provider rules, consumer protection rules, dispute platforms, or other applicable mechanisms.

28. Contact Us

If you have any questions about these Terms, your order, payment, shipping, after-sales support, or website use, please contact us through:

Email: support@9crave.com
WhatsApp: Chat with us on WhatsApp

When contacting us, please provide your order number and a clear description of the issue whenever possible.

We usually respond within 24 hours.

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