9Crave respects your privacy and understands the sensitive nature of adult dolls, intimate products, custom orders, and related customer inquiries.

This Privacy Policy explains how 9Crave collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact customer support, submit a form, or use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

Contact and Account Information

This may include:

• Name
• Email address
• Phone number or WhatsApp contact information
• Billing address
• Shipping address
• Account login information, if you create an account
• Customer service communication records

Order and Transaction Information

This may include:

• Order number
• Products purchased
• Custom options selected
• Order notes
• Product price
• Coupons, discounts, and promotions
• Payment status
• Shipping method
• Tracking information
• Return, refund, cancellation, or after-sales records

Payment Information

9Crave does not directly store your complete card number, PayPal login details, cryptocurrency private keys, or wallet seed phrases.

Payments are processed by third-party payment providers, such as PayPal, card payment processors, cryptocurrency payment gateways, or other payment services shown during checkout.

We may receive payment-related information needed to process your order, such as payment status, transaction ID, payment confirmation, refund status, or fraud-prevention information.

We will never ask you to send your complete card number, account password, cryptocurrency private key, or wallet seed phrase by email, WhatsApp, or chat.

Information You Provide to Us

When you contact us through our Contact Us form, email, WhatsApp, order notes, reviews, or after-sales communication, we may collect the information you choose to provide, such as:

• Product questions
• Custom doll requirements
• Order-related requests
• Photos or videos provided for after-sales support
• Product preferences
• Shipping or payment questions
• Other information needed to assist you

Please do not send unnecessary sensitive information, such as identification documents, complete card numbers, account passwords, cryptocurrency private keys, or wallet seed phrases.

Technical and Usage Information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time and date of visit
• Referring pages
• Cookie data and similar technical identifiers
• Website interaction and performance data

This information helps us operate the website, maintain security, improve user experience, troubleshoot technical issues, prevent fraud, and understand how visitors use our website.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Confirm payment status
• Arrange production, stock preparation, packing, and shipping
• Provide tracking information
• Respond to customer inquiries
• Provide custom doll support
• Handle cancellations, returns, refunds, and after-sales requests
• Send order confirmations, payment updates, shipping notices, and service messages
• Improve our website, products, and services
• Prevent fraud, abuse, unauthorized transactions, and security risks
• Comply with legal, tax, accounting, and regulatory requirements
• Protect our legal rights, customers, and business operations

We do not sell customer purchase records or adult-product order information as customer lists.

3. Privacy for Adult Product Orders

Because 9Crave sells adult dolls, intimate products, custom products, and related items, we handle customer information carefully and discreetly.

We aim to:

• Use discreet packaging whenever possible
• Avoid displaying explicit product names or sensitive product details on the outside of packages
• Limit internal access to order information
• Use customer information only as needed for orders, payment, shipping, support, compliance, and after-sales service
• Keep customer inquiries and order-related communication confidential within reasonable business limits

However, payment providers, shipping carriers, warehouses, customs authorities, service providers, and other necessary parties may process certain information according to their own procedures and legal obligations.

4. Sharing Your Information

We may share your information only when necessary for business, service, legal, or security purposes.

Payment Providers

We may share payment-related information with payment providers such as PayPal, card processors, cryptocurrency payment gateways, fraud-prevention services, or other checkout providers.

These providers process payment information according to their own privacy policies and security practices.

Warehouses, Manufacturers, and Suppliers

We may share necessary order details with warehouses, manufacturers, suppliers, or production partners to produce, prepare, inspect, pack, ship, repair, replace, or support your order.

We only share information needed for the relevant service.

Shipping and Delivery Providers

We may share shipping information with carriers, logistics providers, customs brokers, or delivery partners. This may include your name, shipping address, phone number, email address, package information, and tracking details.

Website, Hosting, Email, and Security Providers

We may use third-party services for website hosting, email delivery, backups, analytics, spam prevention, security monitoring, technical support, or website performance.

These providers may process limited information as needed to provide their services.

Legal, Compliance, and Risk Management

We may disclose information when necessary to:

• Comply with laws, regulations, court orders, or government requests
• Respond to payment disputes, chargebacks, fraud, or security incidents
• Enforce our Terms & Conditions and policies
• Protect the rights, safety, and property of 9Crave, our customers, or third parties

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, web beacons, or similar technologies.

These technologies may be used to:

• Keep the shopping cart and checkout working properly
• Remember customer preferences
• Improve website speed and performance
• Analyze website traffic and usage
• Protect the website from fraud, spam, or abuse
• Support advertising, conversion tracking, or marketing analysis, if enabled

Some cookies are necessary for the website to function. Other analytics or marketing cookies may require consent depending on applicable law.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, account, or website functionality.

If we enable additional analytics or advertising tools in the future, such as Google Analytics, Meta Pixel, TikTok Pixel, Google Ads conversion tracking, or similar services, we may update this Privacy Policy or our cookie notice accordingly.

6. Email and Service Communications

We may send you service-related emails or messages, including:

• Order confirmations
• Payment updates
• Shipping notices
• Tracking updates
• Customer support replies
• Return, refund, or after-sales communication
• Policy or account-related notices

If we offer marketing emails in the future, you may unsubscribe from marketing communications through the unsubscribe link or by contacting us.

Even if you unsubscribe from marketing emails, you may still receive necessary service messages related to your orders, payments, shipping, account, or after-sales support.

7. WhatsApp and Third-Party Communication Platforms

If you contact us through WhatsApp or another third-party platform, that platform may process your information according to its own privacy policy.

Please do not send the following through WhatsApp, email, or chat:

• Complete card numbers
• Account passwords
• Cryptocurrency private keys
• Wallet seed phrases
• Unnecessary identification documents
• Other highly sensitive information

WhatsApp is used for customer support and order assistance only. Payments should only be completed through the official 9Crave checkout page.

8. Product Reviews and User-Submitted Content

If you submit a product review, photo review, comment, or other public content on our website, the information you choose to submit may be displayed publicly.

Please do not include personal information in public reviews, such as your full address, phone number, private email address, order details, or other sensitive information.

We may moderate, edit, or remove public content that contains sensitive personal information, offensive material, spam, or content that violates our policies.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, including:

• Order and transaction records: retained as needed for tax, accounting, legal, after-sales, and dispute purposes
• Customer support records: retained as needed to resolve requests, after-sales issues, and disputes
• Shipping and tracking records: retained as needed for order fulfillment and delivery support
• Technical logs: usually retained for a limited period for security and troubleshooting
• Marketing subscription records: retained until you unsubscribe or request deletion, unless retention is legally required

When information is no longer needed, we may delete, anonymize, or securely restrict its use.

10. Data Security

We use reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

• Secure website and checkout processes
• Access limits for order information
• Use of third-party payment processors
• Website security monitoring
• Plugin, hosting, and system maintenance
• Fraud and abuse prevention

However, no method of internet transmission or electronic storage is completely secure. Please protect your account credentials and never share payment credentials, passwords, cryptocurrency private keys, or wallet seed phrases.

11. International Data Transfers

9Crave serves customers in different countries and regions.

To process orders, payments, shipping, customer support, website hosting, and technical services, your information may be processed or accessed outside your country or region.

Data protection laws may differ between countries. We will take reasonable steps to protect your information and use it only for the purposes described in this Privacy Policy.

12. Age Restriction and Minors

9Crave is intended for adults only.

You must be at least 18 years old, or the legal age of majority in your location, whichever is higher, to use this website or purchase products from 9Crave.

We do not knowingly sell products to minors or knowingly collect personal information from minors.

If you believe a minor has provided personal information to us, please contact us. We will take reasonable steps to review and delete the information where appropriate.

13. Your Privacy Rights

Depending on your location and applicable law, you may have one or more of the following rights:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request a copy of your personal information
• Withdraw consent where processing is based on consent
• Unsubscribe from marketing communications
• Lodge a complaint with a data protection authority

We may need to verify your identity and order information before responding to a privacy request.

Please note that some information may need to be retained for order fulfillment, tax, accounting, fraud prevention, dispute resolution, legal compliance, or legitimate business purposes.

14. European Union, EEA, and UK Users

If you are located in the European Union, European Economic Area, or the United Kingdom, we may process your personal information under one or more of the following legal bases:

• Contract performance: to process orders, payments, shipping, and after-sales service
• Legitimate interests: to protect website security, prevent fraud, improve services, and manage disputes
• Legal obligations: to comply with tax, accounting, consumer protection, and regulatory requirements
• Consent: for certain marketing communications or non-essential cookies, where required

You may have rights to access, correct, delete, restrict, object to processing, request data portability, and withdraw consent.

You may also have the right to lodge a complaint with your local data protection authority.

15. United States Privacy Notice

Depending on your U.S. state of residence, you may have rights to access, correct, delete, or opt out of certain uses or sharing of personal information.

9Crave does not sell customer purchase records or adult-product order information as customer lists.

If we later use advertising, analytics, or marketing tools in a way that applicable U.S. state law treats as a “sale,” “sharing,” or targeted advertising activity, we will update our privacy notices and provide required choices where applicable.

16. Third-Party Links

Our website may contain links to third-party websites or services, such as payment providers, shipping tracking pages, WhatsApp, social media platforms, or external tools.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

Please review the privacy policies and terms of those third parties before using them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, legal requirements, or service providers.

The updated version will be posted on this page with a new “Last updated” date.

If we make material changes, we may provide additional notice by email, website notice, or another reasonable method.

18. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us through:

Email: support@9crave.com
WhatsApp: Chat with us on WhatsApp

We usually respond within 24 hours.