At 9Crave, we provide discreet packaging, free shipping, prepaid import duties, and order tracking for all supported destinations. Delivery times vary depending on the product type, warehouse location, destination, and selected customization options.

Processing and Production Time

In-stock products are prepared for shipment after payment has been confirmed.

Custom dolls are produced according to your selected options and typically require 7–15 business days for production before shipment.

More complex customizations, additional quality inspections, holidays, or temporary supply delays may extend production time to approximately 25 business days.

Production time does not include the delivery time after shipment.

Estimated Delivery Times

Estimated delivery times for in-stock products are:

• US warehouse: Usually 3–5 business days
• EU warehouse: Usually 3–7 business days
• Custom orders: Usually 7–15 business days for production, followed by the applicable delivery time

Delivery times are estimates and may occasionally be affected by the destination, carrier, weather, holidays, or other circumstances outside our control.

Free Shipping and Duties Included

9Crave provides free shipping for all supported destinations.

The price shown during checkout includes:

• Shipping costs
• Customs duties
• Import taxes

You should not normally be required to pay additional shipping charges, customs duties, or import taxes when your package arrives.

Additional costs caused by an incorrect address, refused delivery, repeated delivery attempts, or customer-requested address changes may not be covered.

Shipping Destinations

We offer faster delivery for eligible in-stock products located in our US and EU warehouses.

Free shipping is available to all supported destinations. You may place your order as normal. In rare cases, remote or restricted locations may require additional delivery confirmation. If delivery cannot be arranged, we will contact you promptly and refund the order amount.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address used during checkout.

Tracking information may take several business days to update after the carrier receives the package. This does not necessarily mean the shipment has been delayed.

Separate Shipments

Your order may arrive in more than one package.

Doll outfits, complimentary crypto-payment gifts, accessories, and the main doll may be shipped separately because they are stored and fulfilled from different warehouses.

Complimentary doll outfits usually require approximately 7–15 business days for delivery and may arrive before or after the main doll.

If you receive one package before another, no additional action is required.

Discreet Packaging

All orders are shipped in plain, unmarked packaging.

Product names, explicit images, and sensitive product details will not be displayed on the outside of the package.

Address Changes

Please check your delivery address carefully before placing your order.

Contact us as soon as possible if you need to correct or change an address. We cannot guarantee that an address can be changed after an order has entered production or has been handed to the carrier.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed, Lost, or Damaged Packages

If tracking has not updated for an extended period or your package appears to be lost, please contact us with your order number.

If a product arrives damaged, contact us as soon as possible and provide:

• Your order number
• Photos of the outer packaging
• Photos or videos showing the damage
• A clear description of the issue

Please keep all packaging materials until the issue has been reviewed.

For standard return and exchange eligibility, please review our Return & Refund Policy.

Need Help?

For questions about delivery, tracking, shipping availability, or an existing order, contact us through:

Email: support@9crave.com
WhatsApp: Chat with us on WhatsApp

We usually respond within 24 hours.